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Articles

Cross Selling to Shoppers

April 14, 2015

Last week I shared emails from readers and a cashier regarding the practice of “checkout charities” – when shoppers are asked to donate to a charity prior to paying for their purchas... (more)


‘Checkout Charities’ Irk Shoppers

April 7, 2015

“Dear Jill, I would like to see you tackle the topic of ‘checkout charities.’ I am so tired of being asked to donate money to this charity or that charity when I am checking out at ... (more)


Tales of a Cashier

March 31, 2015

I share readers’ emails and experiences in the checkout lane often in this column, and I also enjoy featuring insights and experiences from the people across the counter from us in our stores &n... (more)


Readers Share Coupon Frustrations

March 24, 2015

No matter how my readers manage, organize and use their coupons, they continue to be frustrated by some elements of the process: “Dear Jill, I’m old school – I use paper coupons th... (more)


The Increased Cost of ‘Greeting’

March 17, 2015

If you’ve gone shopping for a birthday, anniversary or greeting card recently, you may have had a bit of sticker shock in the aisles of your favorite store. Not long ago, I was trying to pick ou... (more)

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